General
Technical Support Outsourcing
L1/L2 IT helpdesk with 24/7 incident response and ITSM integration.
24×7Global coverage
96%+Quality SLAs
3–4 wksOnboarding
About this service
L1 triage, L2 deep diagnostics, ticket lifecycle management, and integration with your ITSM (Zendesk, ServiceNow, Freshdesk). Trained on your stack.
- 24/7 incident response
- Knowledge-base maintenance
- Runbook execution
- SLA / OLA reporting
Why Echoe
Built for operations leaders who want partners, not vendors
ISO-certified processes
Audited annually for quality and information security.
Named delivery lead
One person owns your outcomes, attends your reviews, answers your calls.
Weekly SLA dashboards
Transparent metrics shared every Monday — no black boxes.
30-day pilot, no lock-in
Prove fit on a small pilot before any long-term commitment.
In their words
"Echoe rebuilt our denial management function in 90 days. AR > 90 dropped 38% and the team is genuinely a partner, not a vendor."
Get a proposal
Request a tailored Technical Support proposal
Tell us a bit about your operation. A delivery lead (not a sales bot) will respond within one business day with an indicative scope, timeline, and commercials.
- Indicative pricing in 48 hours
- No long-term commitment to start
- 30-day pilot option