★★★★★
Echoe rebuilt our denial management function in 90 days. AR > 90 dropped 38% and the team is genuinely a partner, not a vendor.
Trusted BPO partner since 2014
Seamless Outsourcing, Smarter Solutions
Healthcare RCM, customer engagement, collections, and tech support — delivered 24/7 with measurable outcomes.
- ISO-certified processes
- 24/7 multilingual support
- Transparent SLA reporting
60%
Cost Savings
24x7
Availability
11+
Years of Operations
ISO
Certified Standards
Healthcare
BFSI
E-commerce
SaaS
Telecom
Travel
Edtech
Insurance
Logistics
Retail
About Echoe
Outsourcing built on partnership, not transactions.
Echoe Assistance Private Limited (formerly SN Assistance) was established in 2014 to deliver high-quality, cost-effective business process outsourcing across Healthcare, BFSI, and E-commerce. We turn operational challenges into measurable growth through ISO-certified processes, tailored SLAs, and transparent reporting.
About usISO-certifiedQuality & data security baked in.
Global deliveryMultilingual, follow-the-sun.
Transparent reportingTailored SLAs, weekly insight.
Trained agentsDomain-specific onboarding.
30-day pilot, no lock-inStart small, scale only what works.
Onboarding in 3–4 weeksFrom kickoff to first live shift.
Weekly SLA dashboardsTransparent metrics — no surprises.
What we do
A focused portfolio. Measurable outcomes.
Four service lines, deeply specialised. Each comes with onboarding, agent training, and a named delivery lead.
Customer Care
Multilingual inbound voice and after-sales support delivered around the clock.
Learn moreChat Support
Live chat agents trained on your product, integrated with your helpdesk.
Learn moreEmail Support
Structured email response with templated quality and 24h turnaround.
Learn moreContent Moderation
24/7 moderation for UGC platforms — text, image, video — to community guidelines.
Learn moreRetention Process
Save-the-customer programs that reduce churn through behavior-driven outreach.
Learn moreMedical Coding
Certified coders working ICD-10, CPT, HCPCS, and modifier accuracy at scale.
Learn moreMedical Billing
End-to-end claim lifecycle — submission, follow-up, denial management.
Learn moreAR Calling
Aggressive but compliant follow-up on aged AR to recover stuck claims fast.
Learn more
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Client testimonials
A word from leadership
We do not sell outsourcing. We build strategic partnerships that deliver measurable results — so our clients can focus on what they do best.
Client voices
Trusted across healthcare, BFSI, and e-commerce.
How quickly can a team be onboarded?
Typical pilot teams are live in 3–4 weeks after kickoff. Full-scale teams take 6–10 weeks depending on training depth and compliance requirements.
What industries do you specialise in?
Healthcare (revenue cycle, patient access), BFSI (collections, customer support), and E-commerce (chat, returns, moderation).
Is Echoe ISO-certified?
Yes — we operate against ISO information-security and quality-management standards, audited annually.
How is pricing structured?
We offer FTE, transaction-based, and outcome-based commercial models. The right choice depends on volume predictability and your reporting needs.