About this service

Real-time chat support that holds CSAT above 90% while keeping AHT predictable. Integrates with Zendesk, Intercom, Freshchat, Drift, LiveChat, and custom platforms.

10–30s first response time
Multi-window handling (3–5 concurrent)
Macros + knowledge-base maintenance
Bilingual / trilingual coverage

Why Echoe

Built for operations leaders who want partners, not vendors

ISO-certified processes

Audited annually for quality and information security.

Named delivery lead

One person owns your outcomes, attends your reviews, answers your calls.

Weekly SLA dashboards

Transparent metrics shared every Monday — no black boxes.

30-day pilot, no lock-in

Prove fit on a small pilot before any long-term commitment.

In their words

"Echoe rebuilt our denial management function in 90 days. AR > 90 dropped 38% and the team is genuinely a partner, not a vendor."

Anjali Mehra VP Operations, Northbridge Health

Get a proposal

Request a tailored Chat Support proposal

Tell us a bit about your operation. A delivery lead (not a sales bot) will respond within one business day with an indicative scope, timeline, and commercials.