General
Email Support Outsourcing
Structured email response with templated quality and 24h turnaround.
24×7Global coverage
96%+Quality SLAs
3–4 wksOnboarding
About this service
Email support with disciplined response SLAs, escalation paths, and quality monitoring. Reduces backlog within the first 30 days of go-live.
- First-response within 4h, resolution within 24h
- Templated quality (tone + brand voice)
- CRM-tagged for downstream analytics
- L1/L2/L3 escalation tree
Why Echoe
Built for operations leaders who want partners, not vendors
ISO-certified processes
Audited annually for quality and information security.
Named delivery lead
One person owns your outcomes, attends your reviews, answers your calls.
Weekly SLA dashboards
Transparent metrics shared every Monday — no black boxes.
30-day pilot, no lock-in
Prove fit on a small pilot before any long-term commitment.
In their words
"Echoe rebuilt our denial management function in 90 days. AR > 90 dropped 38% and the team is genuinely a partner, not a vendor."
Get a proposal
Request a tailored Email Support proposal
Tell us a bit about your operation. A delivery lead (not a sales bot) will respond within one business day with an indicative scope, timeline, and commercials.
- Indicative pricing in 48 hours
- No long-term commitment to start
- 30-day pilot option